E-Government Adoption Strengthening Public Trust and Service Delivery

Ghufron Ghufron; Raudah Mahmud

doi:10.55927/fjst.v4i9.246

Authors

Ghufron Ghufron Universitas 17 Agustus 1945 Samarinda
Raudah Mahmud Universitas 17 Agustus 1945 Samarinda

DOI:

https://doi.org/10.55927/fjst.v4i9.246

Keywords:

E-Government Adoption, Public Trust, Public Service, Public Administration

Abstract

This study analyzes the impact of e-government adoption on public trust and service quality within the Samarinda City Government. Using a quantitative survey of 180 e-government users and multiple linear regression analysis, the results show that e-government adoption positively and significantly affects public trust and service quality, with trust mediating the relationship between adoption and service improvement. The findings highlight that e-government success depends not only on technological readiness but also on building public trust through responsive and reliable services, providing both theoretical insights and practical recommendations for optimizing digital governance.

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