Legal Protection for Consumers in E-Commerce Transactions Based on the Civil Code and Consumer Protection Law

Indriya Fathni; Johni Najwan

doi:10.55927/fjst.v4i7.178

Authors

Indriya Fathni Universitas Jambi
Johni Najwan Universitas Jambi

DOI:

https://doi.org/10.55927/fjst.v4i7.178

Keywords:

Consumer Protection, Civil Code, Consumer Protection Law, Digital Transactions

Abstract

This article examines these two legal instruments: The Civil Code and Law Number 8 of 1999 concerning Consumer Protection Law, discussing their advantages and disadvantages, and their relevance in addressing the challenges of the digital era. This research uses a normative approach with a literature review method of legislation and scientific journals. The study results indicate that the Civil Code provides basic protection through mechanisms for default and unlawful acts. In contrast, the Consumer Protection Act provides more specific and substantive consumer protection. Amid the development of electronic transactions, these two instruments need to be reviewed and integrated into a regulatory framework more adaptive to digital dynamics.

References

Christofi, M., Kvasova, O., & Hadjielias, E. (2024). COVID-19 pandemic: advancing international marketing theory and guiding practice. International Marketing Review, 41(7), 140–162.

Crespo-Gonzalez, C., Benrimoj, S. I., Frommer, M., & Dineen-Griffin, S. (2024). Navigating online health information: Insights into consumer influence and decision-making strategies—An overview of reviews. Digital Health, 10, 20552076241286816.

Fahilly, A., Nurhayati, S., & Rafianti, F. (2025). Tanggung Jawab Hukum Penjual dalam Transaksi Jual Beli Online Shopee Pre-Order yang Mengalami Keterlambatan. Innovative: Journal Of Social Science Research, 5(3), 6892–6904.

Fathni, I., Basri, B., Zulaika, S., & Dewi, R. S. (2023). Pengaruh Kebijakan Privasi, dan Tingkat Kepercayaan Pada Platform Digital terhadap Perilaku Pengguna dalam Melindungi Privasi Online di Indonesia. Sanskara Hukum Dan HAM, 2(02), 118–126.

Fathni, I., Jauhari, M. A., Sulastri, D., Najmudin, N., Nurhayani, N. Y., & Khoirunnisa, S. F. (2023). Perlindungan Hukum Bagi Penjual Marketplace Akibat Kerugian Layanan COD. Legal Standing : Jurnal Ilmu Hukum, 7(2), 436–448.

Giotopoulos, K., & Papadopoulos, D. (2025). Digital Transformation in the Global Tourism Ecosystem: Consumer Attitudes and Business Adaptation. In V. Katsoni & C. Costa (Eds.), Innovation and Creativity in Tourism, Business and Social Sciences. IACuDiT 2024 (pp. 259–298). Springer Nature Switzerland.

Google, Temasek, & Company, B. (2022). e-Conomy SEA 2022: Through the waves, towards a sea of opportunity.

Maharani, R., & Prakoso, A. L. (2024). Perlindungan Data Pribadi Konsumen Oleh Penyelenggara Sistem Elektronik Dalam Transaksi Digital. JURNAL USM LAW REVIEW, 7(1), 333–347.

Masturi, F. N., Herlan, A., & Al Fiani Nenden Iryatin, A. M. (2025). Tantangan dan Peran Hukum Perlindungan Konsumen pada Era Ekonomi Digital. Soedirman Law Review, 7(1), 1–21.

Mayayise, T. O. (2024). Investigating factors influencing trust in C2C e-commerce environments: A systematic literature review. Data and Information Management, 8(1), 100056. https://doi.org/10.1016/j.dim.2023.100056

Nasrullah, & Fibriyanti, K. (2024). E-Commerce Dalam Aspek Hukum Perdata dan Hukum Pidana. CV. Cahaya Arsh Publisher & Printing.

Sunggono, B. (2019). Metode Penelitian Hukum. Rajawali Pers.

Suyanto. (2023). Metode Penelitian Hukum Pengantar Penelitian Normatif, Empiris Dan Gabungan. Unigres Press.

Syafriana, R. (2016). Perlindungan Konsumen Dalam Transaksi Elektronik. De Lega Lata: Jurnal Ilmu Hukum, 1(2), 430–447.

Wardani, N. K. D. Y. A., Dantes, K. F., & Suastika, I. N. (2022). Perlindungan Hukum Dalam Transaksi Jual Beli Hasil Bumi Apabila Terjadi Wanprestasi (Studi Kasus Desa Gunung Sari, Kabupaten Buleleng). Jurnal Komunitas Yustisia, 5(1), 60–67.

Wibowo, A. M., Iftitah, A., Dewi, P. M., Dzulhijjah, L., Musthofa, M. A. A., HP, Z. F. D., Junaedi, M., Widodo, M. F. S., Pahrudin, P., & Suwardiyati, R. (2024). Perkembangan Hukum Keperdataan di Era Digital. Sada Kurnia Pustaka.

Zhang, Y., & Zhang, Y. (2024). The Influence of Digital Literacy on the Phenomenon of Deviation between Farmers’ E-Commerce Sales Willingness and Behavior: Evidence from Rural China. Sustainability, 16(7), 3000.