Adaptive Performance Management Practices in Responding to Rapid Technological Change within Startup Companies

Siti Mahmudah; Tri Siwi Agustina; Moch Aminudin Hadi

doi:10.55927/fjst.v5i1.364

Authors

Siti Mahmudah Politeknik NSC Surabaya
Tri Siwi Agustina Universitas Airlangga
Moch Aminudin Hadi Universitas Riau

DOI:

https://doi.org/10.55927/fjst.v5i1.364

Keywords:

Adaptive Performance Management, Startup Companies, Technological Change, Human Resource Management, Organizational Agility.

Abstract

This study examines how startups apply adaptive performance management practices to respond to rapid technological change. Using a qualitative case study approach, data were collected from three technology-based startups in East Java through in-depth interviews with 12 informants, supported by document analysis and limited observations. Thematic analysis reveals that adaptive performance management in startups is characterized by flexible goal setting, continuous feedback mechanisms, the use of digital platforms for performance evaluation, and direct leadership involvement in performance adjustments. The findings highlight the strategic role of adaptive performance management in enhancing organizational agility and human resource readiness amid technological change. This study contributes conceptually to human resource management literature within the startup context and offers practical insights for startup managers in designing responsive performance management systems.

References

Aguinis, H., Villamor, I., & Ramani, R. S. (2021). MTurk research: Review and recommendations. Journal of Management, 47(4), 823–837.

https://doi.org/10.1177/0149206320969787

Anand, A., Centobelli, P., & Cerchione, R. (2021). Lean thinking for digital transformation: A framework for organizations. Total Quality Management & Business Excellence, 32(7–8), 718–740.

https://doi.org/10.1080/14783363.2019.1665809

Baker, T., & Dyer, W. G. (2022). Management theory through qualitative research: Advancing theory through understanding process. Academy of Management Review, 47(2), 341–364.

https://doi.org/10.5465/amr.2019.0322

Biron, M., Farndale, E., & Paauwe, J. (2022). Performance management effectiveness: Lessons from world-leading firms. Human Resource Management Journal, 32(2), 340–358.

https://doi.org/10.1111/1748-8583.12402

Braun, V., & Clarke, V. (2021). One size fits all? What counts as quality practice in thematic analysis. Qualitative Research in Psychology, 18(3), 328–352.

https://doi.org/10.1080/14780887.2020.1769238

Burnes, B. (2021). The origins of agile management. Journal of Change Management, 21(3), 241–258.

https://doi.org/10.1080/14697017.2020.1863836

Cain, A. A., & Coldwell-Neilson, J. (2024). Digital transformation in human resource management: Challenges and opportunities. Journal of Organizational Effectiveness: People and Performance, 11(1), 1–18.

https://doi.org/10.1108/JOEPP-05-2023-0124

Creswell, J. W., & Poth, C. N. (2021). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.

https://doi.org/10.4135/9781506413784

Darwish, T. K., Singh, S., & Mohamed, A. F. (2023). Strategic human resource management and organizational performance: The mediating role of dynamic capabilities. Human Resource Management Review, 33(2), 100906.

https://doi.org/10.1016/j.hrmr.2022.100906

DeNisi, A. S., & Smith, C. E. (2021). Performance appraisal, performance management, and firm-level performance: A review, a proposed model, and new directions for future research. Academy of Management Annals, 15(1), 1–38.

https://doi.org/10.5465/annals.2018.0064

García-Morales, V. J., Martín-Rojas, R., & Lardón-López, M. E. (2020). Influence of transformational leadership on organizational performance through organizational learning and innovation. Journal of Business Research, 112, 1–12.

https://doi.org/10.1016/j.jbusres.2020.02.009

Hannah, S. T., Avolio, B. J., & Walumbwa, F. O. (2021). Relationships between authentic leadership, moral courage, and ethical and proactive behavior. Business Ethics Quarterly, 31(1), 1–28.

https://doi.org/10.1017/beq.2020.29

Kallmuenzer, A., & Peters, M. (2023). Entrepreneurial behavior in family firms: The role of management control systems. Small Business Economics, 60(1), 97–117.

https://doi.org/10.1007/s11187-021-00526-8

Kim, Y., & Ployhart, R. E. (2023). The performance management revolution: Why annual appraisals are obsolete. Annual Review of Organizational Psychology and Organizational Behavior, 10, 415–441.

https://doi.org/10.1146/annurev-orgpsych-120920-042015

Palinkas, L. A., Horwitz, S. M., Green, C. A., Wisdom, J. P., Duan, N., & Hoagwood, K. (2020). Purposeful sampling for qualitative data collection and analysis in mixed method implementation research. Administration and Policy in Mental Health and Mental Health Services Research, 47(1), 1–12.

https://doi.org/10.1007/s10488-020-01009-6

Potosky, D., & Aguinis, H. (2024). Digital transformation of performance management systems. Human Resource Management Review, 34(1), 100965.

https://doi.org/10.1016/j.hrmr.2023.100965

Pulakos, E. D., Hanson, R. M., Arad, S., & Moye, N. (2020). Performance management can be fixed: An on-the-job experiential learning approach for complex behavior change. Industrial and Organizational Psychology, 13(1), 51–76.

https://doi.org/10.1017/iop.2020.2

Shin, J., Lee, S., & Kim, D. (2022). Organizational agility and employee performance: The mediating role of adaptive HR practices. Personnel Review, 51(6), 1689–1706.

https://doi.org/10.1108/PR-09-2020-0675

Tracy, S. J. (2020). Qualitative research methods: Collecting evidence, crafting analysis, communicating impact (2nd ed.). Wiley-Blackwell.

https://doi.org/10.1002/9781119390802

Van der Togt, J., & Rasmussen, T. H. (2022). Toward evidence-based HR: An analysis of the application of HR analytics. Human Resource Management Journal, 32(1), 36–52.

https://doi.org/10.1111/1748-8583.12380

Wehartaty, T., & Ellitan, L. (2023). Digital competency and organizational performance: Evidence from emerging economies. International Journal of Productivity and Performance Management, 72(5), 1405–1423.

https://doi.org/10.1108/IJPPM-08-2021-0473