Patient Perceptions of Digital Fatigue in the Use of Telemedicine During Routine Chronic Care

Hardin Hardin; Aliah Bagus Purwakania Hasan; Imran Yaman

doi:10.55927/fjst.v5i1.367

Authors

Hardin Hardin Sekolah Tinggi Ilmu Kesehatan Kamus Arunika
Aliah Bagus Purwakania Hasan Universitas Al Azhar Indonesia
Imran Yaman STIKES Marendeng Majene

DOI:

https://doi.org/10.55927/fjst.v5i1.367

Keywords:

Internal Governance, Financial Risks, Digital Transformation, Manufacturing Firms

Abstract

This study examines the phenomenon of digital fatigue in the use of telemedicine for routine care of patients with chronic diseases. Using a phenomenological qualitative approach, the research involved 12 informants, consisting of 10 long-term telemedicine users and 2 healthcare workers as triangulation informants. Data were analyzed using interpretative phenomenological analysis. The results indicate that digital fatigue is triggered by high frequency of telemedicine use, cognitive demands during virtual consultations, limited emotional interaction, and repeated technical obstacles. Its effects include decreased motivation, digital process saturation, and a tendency to delay consultations, although telemedicine is still considered beneficial in terms of accessibility. This study highlights that digital fatigue is a significant issue affecting the effectiveness and sustainability of telemedicine services, emphasizing the need for more human-centered, flexible, and supportive service designs in long-term chronic care.

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